Please read the terms below before you make any refund claim
1. If the transaction is processed or sent then we can not refund any fund.
2. The transaction must be valid and must reach to our address or wallet before you can make any refund claim. If you send coins or funds to wrong address or to a wrong chain then we can not refund any fund.
3. Make sure you have all information required to make a refund claim.
4. For any refund related issues you have to provide this informations and they have to be valid and match to our database: Valid Transaction ID (required), Valid Email Address (required), Email provided in the time of order submission (required), Amount of Coin or Currency, Time and Date of Transaction (required)
5. Refund process can take upto 7 days as we will match the provided information with our database and depending on workload. If the provided information was correct it will be sent to the provided recovery address.
7. We refund only in this type of cases:
A. If the transaction is sent and the order was not submitted with proper amount. In this case, you can ask for refund or issue a new order with correct amount.
B. The order is still pending. We can refund if the transaction is not processed. Once its processed then no refund is possible.
C. If you sent coins or fiat to our address but did not submitted any order. In this case, if you provide us enough information, we will match the details to our database. If the claim is legit, then we will refund the funds minus the refund fees.
8. Refund Fees: 0.00007500 BTC for Bitcoin, 3.5% for Perfect Money USD and 2 USDT for USDT (TRC20)
9. We only accept refund claims via email. If you have any refund related claim please email to: firstname.lastname@example.org
10. We have all the rights to cancel or discard any claims that we seems invalid. And we have all the rights to choose which claim we will process and which we will not.
11. Refund is only possible for this coins: Bitcoin(BTC), Litecoin(LTC), PerfectMoney USD, USDT(Tron chain - TRC-20)
12. Please Note: If you sent any token or coin other then this coins mentioned on the point above, we will not be able to refund it.
13. Please claim refund after reading and considering all the terms. Thanks!